Frequently asked questions
When will my order ship?
Orders that are not otherwise Pre-Orders or Custom pieces, are shipped out within 1-3 business days.
Are these your designs?
Not all, at the moment our clothing line is wholesale based. However, the direction for Tumbleweed is to share and grow into our own private label.
What's your return policy?
If you are not pleased with your purchase, you can return unworn, unwashed items for store credit within 14 DAYS of receiving them. Items may only be returned for store credit, which may then be used to purchase a new item/variant if an exchange is desired. Buyer is responsible for all shipping costs on returns and exchanges. ALL SALE ITEMS ARE NOT REFUNDABLE NOR EXCHANGEABLE.
What is your jewelry made of?
Our jewelry line is all handmade by our team in Guadalajra and then assembled by us here.
Do you do Custom Jewelry?
Yes, the 15th of each month is the cut off date for orders. Due to the international voyage from our workshop in Guadalajara, Jalisco. We have a month turn around date of arrival.